REFUNDS & RETURNS

How Long do I Have to Return an Item?

We have a 30 day return and exchange policy. If you're not satisfied with your purchase for any reason, you may opt to return the item and we will refund your original purchase price (less the shipping and handling fees). To be eligible for a return or exchange, items must be unworn, unwashed with original tags attached.

 

Please contact help@playboyshop.com to begin a refund or exchange.

 

Please Note, the following products cannot be returned:

    • Sexual Wellness Products - condoms, vibrators, lubes, lotions, candles, oils, or other similar products in this category.
    • Artwork is not eligible for return
    • Men's & Women's underwear
    • Masks
    • Hosiery
    • Bodystockings
    • Sex Gifts, games, candy, tape, or bondage kits
    • Wigs
    • The Complete Centerfolds book, including Collector's Edition volumes.
    • The Rabbit Head Chain by Dalmata

 

Playboy does not accept returns of items that have been worn or subjected to destructive conditions.

    • Items not returned in original condition are not eligible for a refund.
    • Items that have been laundered.
    • Items with tags removed.
    • Items not returned in original packaging.
    • Items that smell of cigarette smoke, body odor, or perfume.
    • Items that have lotion or body glitter on them.
    • Items that have human & animal/pet hair on them.
    • Items that are soiled or stained.