REFUNDS & RETURNS
How Long do I Have to Return an Item?We have a 30 day return policy. If you're not satisfied with your purchase for any reason, you may opt to return the item and we will refund your original purchase price (less the shipping and handling fees). To be eligible for a return, items must be unworn, unwashed with original tags attached.
Please contact firstname.lastname@example.org to begin a refund or exchange.
Please see our seasonal return policy for all Costumes and Costume accessories, active from Oct. 1st - Nov. 1st.
Please Note, the following products cannot be returned:
- Sexual Wellness Products - condoms, vibrators, lubes, lotions, candles, oils, or other similar products in this category.
- Artwork is not eligible for return
- Men's & Women's underwear
- Sex Gifts, games, candy, tape, or bondage kits
- The Complete Centerfolds book, including Collector's Edition volumes.
- The Rabbit Head Chain by Dalmata
Playboy does not accept returns of items that have been worn or subjected to destructive conditions.
- Items not returned in original condition are not eligible for a refund.
- Items that have been laundered.
- Items with tags removed.
- Items not returned in original packaging.
- Items that smell of cigarette smoke, body odor, or perfume.
- Items that have lotion or body glitter on them.
- Items that have human & animal/pet hair on them.
- Items that are soiled or stained.