International Shipping FAQ

 

Does Playboy Ship Outside of the United States? 

Yes! Playboy.com ships to a wide array of international destinations through our shipping partner and importer of record Global-e. Please refer to the list below for a full list of supported countries.

 

To choose your shipping destination, just select the country where you would like to have your order shipped to from the dropdown menu in the top left corner. If you’re on a mobile device, click the three lines in the left hand corner to reveal the menu and then select your country. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

 

Visit our International Help Center for more information.

 

Have a question or issue about your order? 

Visit out International Order Lookup Tool to track your international order status. 

Still have questions? Email us with the information below at help@playboyshop.com. Please provide the following information:

 

Name

Email

Order ID: (if related to existing order)

How we help

Options:

Change Product/ Address Before Shipping

Sizing

Return Assistance

Order Status

Tracking Order

Other

 

Shipping Methods and Speeds

For most shipping destinations, we offer two shipping options: DHL Express or Standard. Standard shipments will be delivered by the local established courier. Please refer to the shipping speeds at checkout for more detailed shipping estimates. All international orders usually take 1-2 days to process before shipped. 

Shipping Method	Rate (Order value under $100 USD)	Rate (Order value over $100 USD)
Standard (6-10 business days)	$8 USD	Free
Express (3-5 business days)	$20 USD	$10 USD

Can I ship to an international PO box?

Sorry, we can’t ship to international PO boxes yet. If you entered an international PO box as your delivery address, then we will reach out to get an alternative address which may delay your delivery.

Eligible Products

Only those products on Playboy.com that are designated as available for international shipping may be ordered to customers who reside in the below list of Eligible Countries. We reserve the right to limit or stop the sales of these designated products to any Eligible Country at any time.

Eligible Countries

At this time, we ship to the following countries: 

Albania	Denmark	Israel	Namibia	Seychelles
Algeria	Djibouti	Italy	Nauru	Sierra Leone
American Samoa	Dominica	Japan	Nepal	Singapore
Andorra	Dominican Republic	Jersey	Netherlands (The)	Slovakia
Angola	Egypt	Jordan	Netherlands Antilles	Slovenia
Antigua and Barbuda	Estonia	Kenya	New Caledonia	Solomon Islands
Aruba	Ethiopia	Korea, South	New Zealand	South Africa
Australia	Falkland Islands	Kuwait	Nicaragua	Spain
Austria	Faroe Islands	Kyrgyzstan	Nigeria	Sri Lanka
Azerbaijan	Fiji	Laos	Niue	Swaziland
Bahamas, The	Finland	Latvia	Northern Mariana Islands	Sweden
Bahrain	France	Lebanon	Norway	Switzerland
Belgium	French Guiana	Lesotho	Oman	Tanzania
Bermuda	French Polynesia	Liberia	Pakistan	Trinidad and Tobago
Bonaire, Saint Eustatius and Saba	Gambia, The	Libya	Palau	Turkey
Bosnia and Herzegovina	Georgia	Liechtenstein	Panama	Turkmenistan
Botswana	Germany	Lithuania	Papua New Guinea	Turks and Caicos Islands
Brazil	Ghana	Luxembourg	Peru	Ukraine
British Virgin Islands	Greece	Macau	Philippines	United Arab Emirates
Brunei	Greenland	Malawi	Poland	United Kingdom
Bulgaria	Grenada	Malaysia	Portugal	United States
Cambodia	Guadeloupe	Maldives	Puerto Rico	Uruguay
Canada	Guam	Malta	Reunion	Uzbekistan
Cape Verde	Guernsey	Marshall Islands	Romania	Vanuatu
Cayman Islands	Guinea	Martinique	Russia	Vatican City
Chile	Guinea-Bissau	Mauritius	Rwanda	Vietnam
Colombia	Guyana	Mexico	Saint Kitts and Nevis	Virgin Islands
Cook Islands	Haiti	Moldova	Saint Lucia	Wallis and Futuna
Costa Rica	Hungary	Monaco	Samoa	Zambia
Cote d'Ivoire	Iceland	Mongolia	San Marino	Zimbabwe
Croatia	Indonesia	Montserrat	Sao Tome and Principe
Cyprus	Ireland	Morocco	Saudi Arabia
Czech Republic	Isle of Man	Mozambique	Serbia and Montenegro

Payments, Duties & Taxes

What currency do you accept?

By default, we display and collect payments in the local currency when you select your shipping country. You will be charged in the currency listed at checkout. Alternatively, you do also have the option to pay in USD. Just select USD using the dropdown menu in the country selector. 

 

Are taxes and duties included in my order total?

Duties, taxes (VAT), and other customs fees are dependent on the country you are shipping to. Deliveries to some countries are shipped without having to pay additional duties and/or taxes. This means you will not have to pay these fees separately when your order arrives. In all other eligible shipping countries, you can choose to prepay at checkout or pay upon delivery. Check the list below to see which options are available in your country.

Countries in which all duties and taxes are already included: 

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy,  Latvia, Lithuania,  Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Countries in which taxes are included: 

Canada

 

Payment Processing

Payments for international orders are processed by Global-e, our global fulfillment partner as Merchant of Record. Payment methods will vary depending on your shipping destination. All charges will be displayed on your banking statement as “Global-e / Playboy”. 

 

Customs

If you don’t opt to prepay taxes and fees at checkout, customs policies vary widely from country to country; so you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond Playboy's original delivery estimates. Playboy is not responsible for additional import taxes, customs duties, and fees.

 

Abandoned Purchases 

If the customer chooses not to accept the package and pay the taxes or fees, Playboy will decide to either abandon the package or pay to have it reshipped back to the United States. As a result, all fees will be deducted from your purchase amount. In some cases, you will receive no refund because the cost of returning the items is more than or equal to your purchase. If Playboy chooses not to accept the package back, it will be abandoned and you will not receive a refund.

 

Returns

Visit our International Returns Portal to begin an international return. You will need your order number and email address associated with the order.  

 

How Long Do I Have to Return an Item?

We have a 30 day return policy on eligible products. If you're not satisfied with your purchase for any reason, you may opt to return the item and we will refund your original purchase price (less the shipping and handling fees). To be eligible for a return, items must be unworn, unwashed with original tags attached. 

Please note, the following products cannot be returned:

• Sexual Wellness Products - condoms, vibrators, lubes, lotions, candles, oils, or other similar products in this category.
• Artwork
• Men's & Women's underwear and lingerie
• Masks
• Hosiery
• Bodystockings
• Sex gifts, games, candy, tape, or bondage kits
• Wigs
• The Complete Centerfolds book, including Collector's Edition volumes
• The Rabbit Head Chain by Dalmata

Playboy does not accept returns of items that have been worn or subjected to destructive conditions.

• Items not returned in original condition are not eligible for a refund.
• Items that have been laundered.
• Items with tags removed.
• Items not returned in original packaging.
• Items that smell of cigarette smoke, body odor, or perfume.
• Items that have lotion or body glitter on them.
• Items that have human & animal/pet hair on them.
• Items that are soiled or stained.

What if my product arrived defective?

Please inspect your package once you receive it. In the rare case that there is a damaged/defective item, missing item (including any components), or an incorrect (or non-conforming) item in your package we require that you contact us within 48 hours after receiving your package. If no attempt to contact us via telephone or email is made regarding the damaged/missing/incorrect items within 48 hours, all items are deemed correct, conforming and received.