Contact Information

Looking to contact us? Email us with the information below at help@playboyshop.com. Please provide the following information:

Name

Email

Order ID: (if related to existing order)

How we help

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Change Product/ Address Before Shipping

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Return Assistance

Order Status

Tracking Order

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Eligible Products

Only those products on Playboy.com that are designated as available for international shipping may be ordered to customers who reside in the below list of Eligible Countries. We reserve the right to limit or stop the sales of these designated products to any Eligible Country at any time.

Eligible Countries

At this time, we ship to the following countries: 

North America

• Canada - $10 USD 
• Mexico - $25 USD

Europe - $25 USD

• Germany
• Italy
• France
• Netherlands
• Austria
• Belgium
• Bulgaria
• Sweden
• Denmark
• Switzerland
• Poland
• Spain
• Finland
• Greece
• Romania
• Croatia
• Cyprus
• Czech Republic
• Estonia
• Hungary
• Ireland
• Latvia
• Lithuania
• Luxembourg
• Malta
• Portugal
• Slovakia
• Slovenia

Shipment Time

Shipment times for international orders will vary by country. Items are processed and shipped within two (2) standard business days of ordering and tracking information will be sent via email to the email address provided upon ordering. 

Importer of Record

The customer is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Playboy.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Duties & Taxes

The recipient of an international shipment may be subject to such import taxes, customs duties, and fees which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; Playboy has no control over these charges and cannot predict what they may be.

Customs

Customs policies vary widely from country to country; so you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond Playboy's original delivery estimates. Playboy is not responsible for additional import taxes, customs duties, and fees.

Also please verify with your customs agency that all sexual wellness products and accessories are accepted in your country - The customer is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Playboy.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. 

Abandoned Purchases 

If the customer chooses not to accept the package and pay the taxes or fees, Playboy will decide to either abandon the package or pay to have it reshipped back to the United States. As a result, all fees will be deducted from your purchase amount. In some cases, you will receive no refund because the cost of returning the items is more than or equal to your purchase. If Playboy chooses not to accept the package back it will be abandoned and you will not receive a refund.

Please contact your local customs office for further information.

Returns

Playboy does not accept returns, cancelations, or modifications of international shipments once shipped unless a product is incorrectly listed or arrives defective. 

Currencies

All pricing will be displayed and processed in USD