We have a 30 day return and exchange policy. If you're not satisfied with your purchase for any reason, we will make it right or refund your original purchase price (less the shipping and handling fees).
To be eligible for a return or exchange, items must be unworn, unwashed with original tags attached.
The Complete Centerfolds book comes bound in shrink wrap. Once the wrap is removed, the item is no longer eligible for a return or exchange unless unexpected interior damages are present. If so, please contact us at email@example.com for assistance with the damaged good.
If you wish to return any purchased item(s) that qualify you for a free gift:
- Return the qualifying purchased item(s) and the free gift and you will be issued a refund via the same manner as your original payment method.
- If the free gift is not returned along with the qualifying item, you will receive a Playboy.com credit in the amount of the qualifying item(s).
- No exchanges will be permitted on free gifts, unless other program details apply.
Items non-eligible for returns or exchanges:
- Men's & Women's underwear
- The Complete Centerfolds Book
Because our product may come from multiple warehouses, please contact us at firstname.lastname@example.org for return address and instructions.
Intimates Returns (Bras, Panties and Boxer Briefs)
Women's Bras same standard return policy as other shop product.
Men's and Women's Underwear* We only accept returns on underwear that has not been opened (i.e., bag has not been punctured, torn or removed). For underwear to be eligible for a return or exchange, items must be in the original un-opened packaging with all tags attached.
*defined as women's thongs, women's panties and men's boxer briefs