CONTACT INFORMATION

Call us at toll free at 1 (877) 483-9559 or email us with the information below at help@playboyshop.com. Please provide the following information:

Name

Email

Order ID: (if related to existing order)

How we help

Options:

  • Change Product/ Address Before Shipping
  • Sizing
  • Return Assistance
  • Order Status
  • Tracking Order
  • Other

For any questions regarding PLAYBOY TV and PLAYBOYPLUS SUBSCRIPTIONS, please send an email to playboy@netbillingsupport.com with your request and we will respond as soon as possible. You may also call us with your request using the toll-free number @ 1-800-635-5380 (USA & CANADA) or +661-621-9060 (INTERNATIONAL). Please include your username and member ID number found on your email receipt. If you want to cancel a PlayboyTV or Playboy Plus subscription, please go to for easy to use online cancellation. You may also cancel by using one of the methods provided above. Please include your username and member ID number found on your email receipt.

Additional membership information for PLAYBOY TV and PLAYBOYPLUS subscriptions are found in the Terms and Conditions that all members must agree to prior to activating their subscriptions. 

 

SHIPPING & TRACKING

Tracking My Order

Looking to track your order status? Your order ID was sent in your order confirmation email and please use the email you used when you placed your order. As soon as your order ships, you will receive a confirmation via the email provided on your order. If you have questions about your order status, please contact help@playboyshop.com. 

How Long Will it Take to Ship My Order?

Most items ship within 48 business hours. However, a selection of items in the catalogue takes 3-5 business days to process, and will be sent out as soon as they’ve completed processing.

Only Part of My Order Shipped / Arrived

Different items in your order might come from various fulfillment locations and ship at different times. You will receive an email to the address provided upon placing an order with tracking information every time a portion of your order is shipped. Regardless of the number of shipments, a single order is charged only one shipping fee.

How Long will Shipping Take? 

Standard Shipping orders will arrive in 3 - 5 business days within the continental 48 states, 7-14 days for Hawaii, Alaska and US Territories, and up to 4 weeks for APO/FPO addresses.

How Can I Ship my Order Internationally

Please see our International Shipping FAQ here.

 

RETURNS & EXCHANGES

How Long do I Have to Return an Item?

We have a 30 day return and exchange policy. If you're not satisfied with your purchase for any reason, you may opt to return the item and we will refund your original purchase price (less the shipping and handling fees). To be eligible for a return or exchange, items must be unworn, unwashed with original tags attached.

Please Note, the following products cannot be returned:

    • Sexual Wellness Products - condoms, vibrators, lubes, lotions, candles, oils, or other similar products in this category.
    • Artwork is not eligible for return
    • Men's & Women's underwear
    • Masks
    • Hosiery
    • Bodystockings
    • Sex Gifts, games, candy, tape, or bondage kits
    • Wigs
    • The Complete Centerfolds book, including Collector's Edition volumes.
    • The Rabbit Head Chain by Dalmata

Playboy does not accept returns of items that have been worn or subjected to destructive conditions.

    • Items not returned in original condition are not eligible for a refund.
    • Items that have been laundered.
    • Items with tags removed.
    • Items not returned in original packaging.
    • Items that smell of cigarette smoke, body odor, or perfume.
    • Items that have lotion or body glitter on them.
    • Items that have human & animal/pet hair on them.
    • Items that are soiled or stained.

 

PAYMENTS & TAXES 

Why Wasn’t I Charged Sales Tax?

Sales tax is charged for orders shipped to U.S. states where we have a business presence and/or we have determined sales taxes are applicable. Items shipped to APO / FPO military addresses are not subject to taxes. The amount of state sales tax charged is based on current tax rates. State and local tax rates are subject to change at any time. Tax will be refunded for returned items.

Payment Processing

Playboy.com takes payments from all major credit card companies, including Visa, MasterCard, American Express, and Discover. Apple Pay, Google Pay, Paypal, and Shop Pay are also accepted.

 

DEFECTS 

What if my product arrived defective?

Please inspect your package once you receive it. In the rare case, there is a damaged item, missing item, or an incorrect item in your package we require that you contact us within 48 hours after receiving your package. If no attempt to contact us via telephone or email is made regarding the damaged/missing items within 48 hours, all items are deemed correct & received.

 

DISCOUNT & PROMOTIONAL CODES

What are Discount Codes?

Discount codes vary and may apply to the price of a single item or an entire purchase. The discount reflects as a percentage off, or as a specific dollar amount and will be displayed in the cart after the code is applied.

Discount codes and special shipping offers may be limited by region, please read the promotional details carefully.

How do I use a discount code?

    • Add your item(s) to the cart and select Checkout.
    • Add the discount code in the Discount box and click Apply.
    • If the discount code is valid, your order will show the discount. If the code is invalid, an error message will display.

Why isn't my discount working?

    • Your discount may have expired.
    • Only one discount applies per order.
    • Shipping discounts may only apply to specific regions or countries.
    • Some discounts apply only to a specific product or exclude specific products.
    • Discounts may require a minimum purchase.